Frequently Asked Questions

📦 How long does shipping take?

Orders typically arrive within 7–15 business days (USA/Canada) and 8–20 business days worldwide depending on location and customs.

📍 Where is my order?

Once shipped, you’ll receive a tracking number via email. Please allow 2–5 days for tracking updates to appear.

🔄 Can I return my order?

Yes, we offer returns on eligible items within 30 days of delivery. Please check our Return Policy for details.

❌ Can I cancel my order?

Orders can only be canceled within 12 hours of purchase before processing begins.

💳 Is my payment secure?

Yes. All payments are processed securely through Shopify with encrypted checkout protection.

📧 How can I contact support?

You can reach us anytime at:
cozyora12@gmail.com
We reply within 24–48 hours (business days).