Refund policy

Return & Refund Policy – Cozyora

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • Must include original packaging and tags
  • Proof of purchase (receipt or order confirmation) is required

How to Start a Return

To initiate a return, please contact us at cozyora12@gmail.com with your order number and reason for return.

If your return is approved:

  • You will receive return instructions and the return address
  • Do not send items back without approval, as they will not be accepted

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • Original shipping charges (if any) are non-refundable

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Include clear photos or videos as proof

We will offer a replacement or full refund at no additional cost

Non-Returnable Items

We do not accept returns for:

  • Personal care items (e.g., beauty products)
  • Custom or personalized products
  • Perishable goods (food, plants, etc.)
  • Hazardous materials
  • Sale items or gift cards

Exchanges

We do not offer direct exchanges.

If you need a different item:

  • Return the original product (if eligible)
  • Place a new order

Order Cancellation

Orders can only be canceled within 12 hours of purchase.
After this time, your order may already be processed and shipped.

Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • If approved, refunds are issued to your original payment method within 5–10 business days

Please note:

  • It may take additional time for your bank or credit card provider to process the refund

If you haven’t received your refund after 15 business days, contact us at cozyora12@gmail.com

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU consumer laws.

Contact Us

For any questions, feel free to contact us at:
📧 cozyora12@gmail.com